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Hosted PBX: Your Cloud-Based Business Phone System – Anywhere, Anytime.

A Hosted PBX is a cloud-based business phone system offering professional-grade telephony without complex on-premise hardware. Our Hosted PBX solutions empower your team to connect and collaborate from any location, enhancing operational efficiency and reducing IT costs by up to 40% compared to traditional systems.

100% Cloud-Based Telephony

Advanced Calling Features

Managed Setup & Maintenance

Enterprise-Grade Security

Built for Growth & Scalability

CRM & Tool Integrations

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How Does a Hosted PBX System Streamline Business Communication?

Unify Your Communications. Work from Anywhere with a Cloud PBX.

Our Hosted PBX centralizes your business phone system in the cloud. This cloud pbx solution enables your team to make and receive calls using desk phones, softphones, or mobile apps, regardless of their physical location. This flexibility supports remote work for 100% of your team and ensures business continuity, boosting operational efficiency.

  • Benefit: 100% Cloud-Based Telephony eliminates the need for on-site hardware and associated maintenance costs.
  • Benefit: Agents connect via IP phones, desktop softphones, or mobile apps, offering complete location independence.
  • Benefit: Scalable user capacity allows you to add or remove extensions instantly, matching your business growth by up to 500+ users.

What Ensures Crystal-Clear Call Quality with Hosted PBX?

Professional Audio. Reliable Connections for Your Business Phone System.

RockyDialer's Hosted PBX infrastructure utilizes high-availability servers, premium SIP trunking carriers, and intelligent call routing. We ensure every conversation is delivered with HD voice quality on all supported devices. This consistent reliability, with an average of 99.99% uptime, is critical for maintaining a professional image for your business communications.

  • Feature: High-Definition (HD) voice codecs G.711 and G.729 provide superior audio clarity.
  • Feature: Intelligent call routing minimizes latency and reduces the chance of dropped calls by over 90%.
  • Feature: Guaranteed 99.99% uptime Service Level Agreement (SLA) ensures continuous business phone system availability.

What Advanced Calling Features Are Included in Your Hosted PBX?

Access Over 50 Enterprise Tools. Affordable Hosted PBX Pricing.

Our Hosted PBX solutions provide a suite of over 50 enterprise-level features without the enterprise price tag. Equip your business with tools such as multi-level auto-attendant (IVR), advanced call queuing, voicemail-to-email with transcription, and sophisticated call forwarding to enhance customer experience by 30% and improve internal workflows. These features are essential for any modern business phone system.

  • Feature: Multi-level Auto-Attendant (IVR) and configurable time-based call routing.
  • Feature: Voicemail-to-email delivery and optional voicemail transcription services.
  • Feature: Unlimited call queuing, multiple call groups, and flexible ring strategies (e.g., round-robin, simultaneous).
  • Feature: Comprehensive call forwarding, call parking, and one-click call transfer options.

How Does Hosted PBX Integrate with Other Business Tools?

Connect Your Cloud PBX. Streamline Workflows Across Platforms.

RockyDialer's Hosted PBX seamlessly integrates with over 20 popular CRM systems (e.g., Salesforce, Zoho, HubSpot), helpdesks, and other business applications. Our cloud pbx solutions support a wide range of softphones and IP phone compatibility from brands like Yealink, Polycom, and Cisco. We also offer robust API access for custom integrations, ensuring your business phone system works in harmony with your existing software stack, potentially increasing data accuracy by 25%.

  • Integration: Native and third-party connectors for CRMs like Salesforce, Zoho, HubSpot, and Microsoft Dynamics.
  • Integration: Fully compatible with various SIP-based softphones and IP hard phones.
  • Integration: Well-documented REST API access for custom development and advanced workflow automation needs.

What Does Fully Managed Hosted PBX Mean for My Business?

Focus on Growth. We Handle the Entire PBX System Operations.

With RockyDialer's fully managed Hosted PBX, your IT team is freed from complex telephony upkeep, saving an average of 15 hours per week. We handle all system maintenance, apply security updates within 24 hours of release, and provide 24/7 infrastructure monitoring. Our cloud pbx experts ensure your business phone system is always secure, up-to-date, and performing optimally, allowing you to concentrate 100% on your core business objectives.

  • Service: Proactive system updates and critical security patches applied automatically.
  • Service: Continuous 24/7/365 infrastructure monitoring with automated alerts and daily backups.
  • Service: Dedicated support from experienced PBX technicians with an average resolution time of under 1 hour.

Hosted PBX System Frequently Asked Questions (FAQs)

A Hosted PBX is a cloud-based business phone system that manages calls over the internet instead of traditional phone lines. RockyDialer provides this service, meaning we host and maintain the PBX system hardware and software in our secure data centers. Your business accesses rich telephony features like auto-attendant, voicemail-to-email, and call routing through IP phones or softphones, typically with a predictable monthly fee per user. This offers significant cost savings, often over 40%, and enhanced scalability compared to on-premise PBX systems.

The main benefits of a cloud PBX include: 1. Cost Savings: Reduced upfront investment in hardware (up to 70% less) and lower ongoing maintenance costs. 2. Scalability: Easily add or remove users and features in minutes as your business needs change. 3. Flexibility: Employees can make and receive business calls from anywhere with an internet connection, using multiple devices. 4. Advanced Features: Access to over 50 enterprise-grade features like IVR, call recording, and analytics. 5. Reliability: Hosted PBX providers like RockyDialer offer high uptime (99.99% SLA) and robust business continuity options.

Hosted PBX pricing is usually based on a per-user, per-month subscription model. Different tiers, like our Basic, Professional, and Enterprise plans, offer varying sets of features or included call minutes. RockyDialer offers transparent packages, and for larger businesses (over 20 users), custom quotes are available to ensure you only pay for the hosted pbx solutions you need. This model provides predictable monthly operational expenses for your business phone system.

Yes, in over 95% of cases, you can port your existing telephone numbers to our Hosted PBX service. The process is called Local Number Portability (LNP), and we guide you through it to ensure a smooth transition, typically completed within 7-14 business days. This allows you to maintain your established business identity when upgrading to a cloud pbx system.

Yes, RockyDialer prioritizes security for its Hosted PBX system. We employ multiple layers of security, including TLS/SRTP encryption for calls and signaling, secure Tier III+ data centers, regular third-party security audits, and compliance with industry standards like GDPR. Our cloud pbx solutions are designed to protect your business communications and data integrity 24/7.

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Powering smarter business communications, efficiently and reliably.

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