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Hosted Dialer: Cloud Power for Efficient Call Centers — Access Anywhere.

Our cloud-based hosted dialer delivers robust power and operational flexibility. Scale your outbound call center activities effortlessly. Eliminate complex on-premise infrastructure burdens and reduce IT costs.

100% Cloud-Based Dialer

Fully Managed VICIdial Hosting

Secure & Reliable Platform

Scalable On Demand

Crystal Clear Call Quality

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Experience Cloud-Based Dialer Simplicity

Launch Your Hosted Dialer Anywhere. Scale Instantly.

Eliminate expensive hardware and IT management. Our Hosted Dialer is fully cloud-based. Agents gain secure, instant access from any location, enhancing remote work capabilities and operational efficiency.

  • Benefit: Zero installation required for agents.
  • Benefit: Full work-from-anywhere capability.
  • Benefit: Built-in scalability for rapid business growth.

VICIdial Optimized Hosting: Peak Performance

Enterprise-Grade Power, Tuned for Call Center Software

We fine-tune every server specifically for VICIdial’s demands. This includes database optimizations and load balancing. Your calls remain clear and your system operates smoothly for maximum outbound efficiency.

  • Benefit: Performance-optimized servers for VICIdial.
  • Benefit: Custom MySQL tuning for call connection speed.
  • Benefit: Seamless call recordings and live agent monitoring.

Achieve End-to-End Security for Dialer Operations

Protect Every Call, Every Agent, Every Time.

Your data security is paramount. We protect it using robust encryption, DDoS protection, stringent firewall policies, and daily server scans. These security measures are integral to your hosted dialer environment.

  • Benefit: Encrypted agent logins and call data.
  • Benefit: 24/7 server monitoring and security alerts.
  • Benefit: Optional two-factor authentication for users.

Utilize Dialer Analytics & Live Reporting

Track, Improve, and Scale With Confidence.

Gain complete visibility across every outbound campaign. Use real-time dashboards, custom reports, and intelligent KPIs. These tools drive informed decisions and boost conversion rates for your call center.

  • Feature: Live campaign monitoring capabilities.
  • Feature: Agent performance dashboards for review.
  • Feature: Exportable and customizable call reports.

Receive Full-Service VICIdial Support 24/7

Your Dialer Dream Team, On Call.

We provide more than system setup. We partner with you continuously. From initial onboarding to live troubleshooting, our VICIdial experts ensure your hosted dialer service performs optimally.

  • Support: Access 24/7 technical support.
  • Support: Via live chat, call, and ticket system.
  • Support: Includes remote screen share and agent training.

Hosted Dialer Frequently Asked Questions (FAQs)

A hosted dialer is cloud-based software. It automates outbound call processes. RockyDialer manages this software and its infrastructure. Your agents access the dialer via the internet. Benefits include scalability, remote access, and features such as predictive dialing, power dialing, call recording, CRM integration, and real-time analytics. These features improve agent productivity and outbound campaign effectiveness.

Both options utilize the powerful open-source VICIdial software. An on-premise setup requires you to manage your own servers, IT infrastructure, security, updates, and troubleshooting. Our Hosted Dialer solution eliminates this significant burden. We provide optimized VICIdial hosting, manage all server infrastructure, ensure system security and reliability, handle software updates, and offer expert technical support. This allows you to focus entirely on your call center operations

and business growth.

We offer comprehensive, full-service support for VICIdial as part of our Hosted Dialer solution. This includes 24/7 technical support accessible via live chat, phone, and our ticket system. Our team of VICIdial experts assists with initial setup, system configuration, troubleshooting, agent training, and ongoing optimization. Our goal is to ensure your hosted dialer system runs smoothly and efficiently at all times.

Yes. Our Hosted Dialer solutions are designed for seamless integration with many popular CRM platforms. Typical integration features include click-to-call functionality from your CRM, screen pops displaying customer information on incoming and outgoing calls, and automated call logging directly into the CRM. These integrations streamline agent workflows and provide valuable context for every customer interaction. Learn more about our dialer integrations.

Getting started with our Hosted Dialer is a quick and easy process. Because it is cloud-based, there is no hardware to install on your premises. After signing up for a plan or trial, our dedicated team will work with you to configure your initial setup, import any existing lead lists, and onboard your agents. Many clients are fully operational within a very short timeframe, often the same day for basic dialer setups.

Ready to Supercharge Your Outbound Campaigns?

Experience the power, flexibility, and reliability of RockyDialer's Hosted Dialer. Boost call center productivity. Achieve your sales targets.

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