A hosted dialer is cloud-based software. It automates outbound call processes. RockyDialer manages this software and its infrastructure. Your agents access the dialer via the internet. Benefits include scalability, remote access, and features such as predictive dialing, power dialing, call recording, CRM integration, and real-time analytics. These features improve agent productivity and outbound campaign effectiveness.
Both options utilize the powerful open-source VICIdial software. An on-premise setup requires you to manage your own servers, IT infrastructure, security, updates, and troubleshooting. Our Hosted Dialer solution eliminates this significant burden. We provide optimized VICIdial hosting, manage all server infrastructure, ensure system security and reliability, handle software updates, and offer expert technical support. This allows you to focus entirely on your call center operations
and business growth.
We offer comprehensive, full-service support for VICIdial as part of our Hosted Dialer solution. This includes 24/7 technical support accessible via live chat, phone, and our ticket system. Our team of VICIdial experts assists with initial setup, system configuration, troubleshooting, agent training, and ongoing optimization. Our goal is to ensure your hosted dialer system runs smoothly and efficiently at all times.
Yes. Our Hosted Dialer solutions are designed for seamless integration with many popular CRM platforms. Typical integration features include click-to-call functionality from your CRM, screen pops displaying customer information on incoming and outgoing calls, and automated call logging directly into the CRM. These integrations streamline agent workflows and provide valuable context for every customer interaction. Learn more about our dialer integrations.
Getting started with our Hosted Dialer is a quick and easy process. Because it is cloud-based, there is no hardware to install on your premises. After signing up for a plan or trial, our dedicated team will work with you to configure your initial setup, import any existing lead lists, and onboard your agents. Many clients are fully operational within a very short timeframe, often the same day for basic dialer setups.
