DNC Management is a process and system. It helps businesses comply with Do Not Call regulations. This involves maintaining and checking against DNC lists (like the National DNC Registry), performing DNC scrubbing of telephone number lists before making calls, and managing customer opt-out requests in real time. Effective DNC Management prevents calls to DNC registered numbers, thereby avoiding potential fines and maintaining a positive brand reputation for your call center.
RockyDialer’s DNC Management solution is designed to help businesses adhere to a wide range of Do Not Call regulations. This includes prominent regulations such as the TCPA (Telephone Consumer Protection Act) and FTC Telemarketing Sales Rule in the United States, GDPR in Europe concerning data subject rights to object to direct marketing, and various national or state-specific DNC lists. Our system allows for multi-layer compliance checks to cover diverse regulatory requirements.
Automated DNC scrubbing is a core feature. Before you initiate a calling campaign, your list of telephone numbers is automatically compared against relevant DNC databases. These databases include the National DNC Registry, applicable state DNC lists, wireless block lists, and your company’s internal Do Not Call list. Any telephone number found on these lists is flagged or removed from the active calling queue, ensuring your agents do not call DNC registered numbers.
Yes. RockyDialer’s DNC Management solution offers integration capabilities. This can be achieved through APIs, webhooks, or database synchronization, depending on your existing dialer software (like VICIdial) or CRM system (like Zoho, Salesforce). Integration ensures that DNC status and opt-out requests are consistently updated across your platforms, streamlining call center operations and maintaining compliance.
A DNC checker is a tool or feature. It allows businesses to verify if a specific telephone number is present on one or more Do Not Call lists. This check is typically performed against the National DNC Registry and other relevant DNC databases. Using a DNC checker helps ensure that individual numbers are cleared for calling, supporting TCPA compliance and other DNC regulations before outreach.
