Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how RockyDialer (“RockyDialer,” “we,” “our,” or “us”) collects, uses, stores, and protects information obtained through our cloud-based communication services, including Hosted Dialer, SIP Trunking, Hosted PBX, DNC Management, CID Reputation, Media Proxy, and VICIdial Managed Hosting Services.

By accessing or using RockyDialer Services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, and secure our services. The types of information we may collect include:

1.1 Account Information

• Name (individual or business)

• Email address

• Phone number

• Billing and payment details

• Login credentials

1.2 Service Usage Data

• Call logs, call durations, and routing information

• SIP and VoIP metadata

• System logs, IP addresses, and browser types

• Device information and access timestamps

1.3 Content Data

• Audio recordings, voicemails, and call recordings (where applicable)

• Uploaded files, messages, and campaign data processed through RockyDialer Services

1.4 Cookies and Tracking Technologies

RockyDialer may use cookies, web beacons, and tracking scripts to:

• Maintain user sessions

• Improve platform performance

• Analyze usage trends and traffic patterns

You can manage cookie preferences through your browser settings, but disabling cookies may affect service functionality.

2. How We Use Your Information

We use collected information to:

• Provide, manage, and maintain RockyDialer Services

• Process billing, payments, and subscriptions

• Authenticate users and secure access

• Monitor service performance and prevent fraud

• Communicate updates, system alerts, and policy changes

• Ensure compliance with applicable laws and Do Not Call (DNC) regulations

• Improve user experience and service quality

RockyDialer does not sell, rent, or trade your personal information to third parties.

3. Information Sharing and Disclosure

We may share information only under the following conditions:

3.1 Service Providers

We engage trusted third-party vendors for:

• Payment processing

• Cloud hosting and infrastructure

• Technical support and analytics
  These providers are bound by confidentiality and data protection agreements.

3.2 Legal Compliance

We may disclose information if required by law, regulation, subpoena, or court order, or to protect our legal rights and users’ safety.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business continuity process.

4. Data Security

RockyDialer implements industry-standard security measures to protect information, including:

• Encryption of data in transit and at rest

• Secure server infrastructure and firewalls

• Access controls and two-factor authentication

• Regular system audits and vulnerability testing

Despite these safeguards, no system can guarantee absolute security. Users are responsible for maintaining strong passwords and protecting their account credentials.

5. Data Retention

We retain personal and service data for as long as necessary to:

• Fulfill service obligations

• Comply with legal and accounting requirements

• Resolve disputes and enforce agreements

Users may request account deletion, after which RockyDialer will remove or anonymize personal data unless required by law to retain it.

6. User Rights

Depending on your jurisdiction, you may have the right to:

• Access or obtain a copy of your data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@rockydialer.com.

7. International Data Transfers

RockyDialer operates from Watertown, South Dakota (USA). If you access our services from outside the U.S., your information may be transferred and processed in the United States, where data protection laws may differ from those in your country.

8. Third-Party Links and Integrations

Our platform may contain links to third-party websites or integrations with tools like VICIdial. RockyDialer is not responsible for the privacy practices or content of these external services. Please review their respective privacy policies before use.

9. Children’s Privacy

RockyDialer Services are intended for users 18 years and older. We do not knowingly collect or store information from minors. If you believe a minor has provided personal data, please contact us for prompt removal.

10. Updates to This Policy

RockyDialer reserves the right to update or modify this Privacy Policy at any time. Updates become effective upon posting to our website. Users will be notified of significant changes via email or in-platform notice.

11. Contact Information

For questions or concerns regarding this Privacy Policy or data handling practices, please contact:

RockyDialer
25 FIRST AVE. SW STE A
WATERTOWN, SD 57201
United States

Email: sales@rockydialer.com
Phone: +1 (205) 555-0100
Support Hours: 24/7 through live chat, email, and phone