Effective Date: January 1, 2025
This Privacy Policy describes how RockyDialer (“RockyDialer,” “we,” “our,” or “us”) collects, uses, stores, and protects information obtained through our cloud-based communication services, including Hosted Dialer, SIP Trunking, Hosted PBX, DNC Management, CID Reputation, Media Proxy, and VICIdial Managed Hosting Services.
By accessing or using RockyDialer Services, you consent to the collection and use of information in accordance with this Privacy Policy.
We collect information to provide, improve, and secure our services. The types of information we may collect include:
Name (individual or business)
Email address
Phone number
Billing and payment details
Login credentials
Call logs, call durations, and routing information
SIP and VoIP metadata
System logs, IP addresses, and browser types
Device information and access timestamps
Audio recordings, voicemails, and call recordings (where applicable)
Uploaded files, messages, and campaign data processed through RockyDialer Services
RockyDialer may use cookies, web beacons, and tracking scripts to:
Maintain user sessions
Improve platform performance
Analyze usage trends and traffic patterns
You can manage cookie preferences through your browser settings, but disabling cookies may affect service functionality.
We use collected information to:
Provide, manage, and maintain RockyDialer Services
Process billing, payments, and subscriptions
Authenticate users and secure access
Monitor service performance and prevent fraud
Communicate updates, system alerts, and policy changes
Ensure compliance with applicable laws and Do Not Call (DNC) regulations
Improve user experience and service quality
RockyDialer does not sell, rent, or trade your personal information to third parties.
We may share information only under the following conditions:
We engage trusted third-party vendors for:
Payment processing
Cloud hosting and infrastructure
Technical support and analytics
These providers are bound by confidentiality and data protection agreements.
We may disclose information if required by law, regulation, subpoena, or court order, or to protect our legal rights and users’ safety.
In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business continuity process.
RockyDialer implements industry-standard security measures to protect information, including:
Encryption of data in transit and at rest
Secure server infrastructure and firewalls
Access controls and two-factor authentication
Regular system audits and vulnerability testing
Despite these safeguards, no system can guarantee absolute security. Users are responsible for maintaining strong passwords and protecting their account credentials.
We retain personal and service data for as long as necessary to:
Fulfill service obligations
Comply with legal and accounting requirements
Resolve disputes and enforce agreements
Users may request account deletion, after which RockyDialer will remove or anonymize personal data unless required by law to retain it.
Depending on your jurisdiction, you may have the right to:
Access or obtain a copy of your data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent (where applicable)
To exercise these rights, contact us at privacy@rockydialer.com.
RockyDialer operates from Watertown, South Dakota (USA). If you access our services from outside the U.S., your information may be transferred and processed in the United States, where data protection laws may differ from those in your country.
Our platform may contain links to third-party websites or integrations with tools like VICIdial. RockyDialer is not responsible for the privacy practices or content of these external services. Please review their respective privacy policies before use.
RockyDialer Services are intended for users 18 years and older. We do not knowingly collect or store information from minors. If you believe a minor has provided personal data, please contact us for prompt removal.
RockyDialer reserves the right to update or modify this Privacy Policy at any time. Updates become effective upon posting to our website. Users will be notified of significant changes via email or in-platform notice.
For questions or concerns regarding this Privacy Policy or data handling practices, please contact:
RockyDialer
25 FIRST AVE. SW STE A
WATERTOWN, SD 57201
United States
Email: sales@rockydialer.com
Phone: +1 (205) 555-0100
Support Hours: 24/7 through live chat, email, and phone
