Effective Date: January 1, 2025
These Terms of Service govern your use of RockyDialer’s cloud-based communication services including Hosted Dialer, SIP Trunking, Hosted PBX, DNC Management, CID Reputation, and Media Proxy services. RockyDialer operates from 25 FIRST AVE. SW STE A WATERTOWN, SD 57201.
By accessing or using RockyDialer services, you agree to these Terms of Service. If you disagree with any part of these terms, you must not use RockyDialer services.
“RockyDialer” or “we” or “our” means the cloud communication platform provider operating from Watertown, South Dakota.
“Services” means RockyDialer’s cloud-based communication solutions including Hosted Dialer, SIP Trunking, Hosted PBX, DNC Management, CID Reputation Management, Media Proxy, and VICIdial managed hosting services.
“User” or “you” or “your” means the individual or business entity accessing or using RockyDialer Services.
“Account” means the registered user account created to access RockyDialer Services.
“Subscription” means the ongoing service agreement between RockyDialer and User for Services access.
“Content” means data, information, recordings, files, and materials uploaded, transmitted, or processed through RockyDialer Services.
“Agreement” means these Terms of Service and any applicable service-specific terms.
By creating an account, accessing the platform, or using any RockyDialer Services, you accept and agree to be bound by these Terms of Service.
These Terms apply to all RockyDialer Services:
RockyDialer reserves the right to modify these Terms of Service at any time. Modified Terms become effective upon posting to the RockyDialer website. Continued use of Services after modification constitutes acceptance of updated Terms.
RockyDialer will notify users of material changes through email to the registered account address or through platform notifications.
You must be at least 18 years old and have legal capacity to enter contracts. If you register an Account on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.
Account registration requires accurate, complete, and current information. You must provide:
False or misleading information violates these Terms and may result in Account suspension or termination.
You are responsible for maintaining the confidentiality of Account login credentials including usernames and passwords. You must:
RockyDialer offers optional two-factor authentication for enhanced Account security.
Accounts are non-transferable. You may not sell, share, or transfer your Account to third parties without RockyDialer’s written consent.
RockyDialer provides cloud-based communication services accessible through internet connection.
Hosted Dialer Services include:
SIP Trunking Services include:
Hosted PBX Services include:
DNC Management Services include:
CID Reputation Services include:
Technical Support includes:
RockyDialer Services are cloud-based and accessible through internet connection. Service availability depends on:
RockyDialer implements security measures including encryption, DDoS protection, firewall policies, and 24/7 server monitoring to maintain Service availability.
RockyDialer performs scheduled maintenance to ensure Service quality. Maintenance may temporarily interrupt Service availability. RockyDialer will provide advance notice of scheduled maintenance when possible.
RockyDialer may modify, update, or discontinue Services or Service features at any time. RockyDialer will notify Users of material Service changes through email or platform notifications.
RockyDialer offers a 14-day free trial for new customers to evaluate Services.
The free trial period lasts 14 days from Account activation.
Free trial access may include limitations on features, call volume, or usage compared to paid subscriptions. Specific trial limitations are communicated during trial activation.
After the 14-day trial period, continued Service access requires paid subscription. Users who do not subscribe to paid Services will lose access to Services and Account data following trial expiration.
Users may cancel during the trial period without charge. Cancellation must occur before trial expiration to avoid subscription charges.
Access to RockyDialer Services requires payment of applicable subscription fees. Pricing information is available on the RockyDialer website and through sales inquiries to sales@rockydialer.com.
Subscription fees are billed according to the selected billing cycle (monthly, annually, or other agreed period). Billing begins upon subscription activation or trial expiration if not cancelled.
You must provide valid payment information including credit card or other accepted payment methods. You authorize RockyDialer to charge the provided payment method for all applicable fees.
Subscriptions automatically renew at the end of each billing cycle unless cancelled before renewal date. Renewal charges occur automatically using the payment method on file.
If payment processing fails, RockyDialer may:
You remain responsible for unpaid fees and collection costs.
RockyDialer may modify subscription pricing with advance notice. Price changes do not affect current billing cycles already paid.
Subscription fees do not include applicable taxes, duties, or government charges. You are responsible for all taxes associated with your purchase except taxes based on RockyDialer’s income.
Subscription fees are non-refundable except where required by applicable law or as explicitly stated in writing by RockyDialer.
You may use RockyDialer Services only for lawful business communications purposes. Services must be used in compliance with:
You may not use RockyDialer Services for:
Illegal Activities:
Telecommunications Violations:
System Abuse:
Compliance Violations:
You are solely responsible for:
RockyDialer provides DNC Management tools, but you remain responsible for proper use and legal compliance.
Violation of this Acceptable Use Policy may result in:
RockyDialer reserves the right to suspend or terminate Services immediately for serious violations without prior notice.
You retain ownership of all Content you upload, transmit, or process through RockyDialer Services. This includes customer data, call recordings, contact lists, and other business information.
You grant RockyDialer permission to process, store, and transmit your Content solely to provide Services. RockyDialer will not access, use, or disclose your Content except:
RockyDialer implements security measures to protect data including:
No security system is completely secure. RockyDialer cannot guarantee absolute security of data transmitted through or stored within Services.
RockyDialer performs regular data backups to protect against data loss. However, you remain responsible for maintaining backup copies of critical data outside RockyDialer Services.
RockyDialer’s collection and use of personal information is governed by our Privacy Policy. By using Services, you consent to data practices described in our Privacy Policy.
RockyDialer retains your data during active subscription and for reasonable period after termination to fulfill legal obligations and resolve disputes. You may request data deletion by contacting sales@rockydialer.com.
You may export your data from RockyDialer Services during active subscription. Upon Account termination, you have limited time to export data before permanent deletion.
RockyDialer owns all rights to Services including:
These Terms grant you limited, non-exclusive, non-transferable license to access and use Services solely for permitted business purposes. This license does not transfer ownership rights.
You may not:
You retain ownership of Content you create or upload. You grant RockyDialer license to use your Content solely to provide Services, including:
This license terminates when Content is deleted or Account is terminated.
RockyDialer name, logo, and product names are trademarks of RockyDialer. You may not use RockyDialer trademarks without prior written permission.
Services may incorporate third-party software including open-source components. Such software is subject to applicable third-party licenses.
RockyDialer provides 24/7 technical support for Services through multiple channels:
Support Channels:
Support Services:
Support Scope:
Support covers RockyDialer Services operation and functionality. Support does not include:
Support Response:
RockyDialer makes reasonable efforts to respond to support requests promptly. Response times vary based on issue complexity and severity. Support availability does not guarantee immediate resolution of all technical issues.
RockyDialer Services are provided “as is” and “as available” without warranties of any kind, either express or implied. RockyDialer makes no guarantees regarding:
RockyDialer disclaims all warranties including:
This disclaimer applies to the fullest extent permitted by law.
Services require internet connectivity. RockyDialer is not responsible for:
Services may integrate with third-party platforms including CRM systems, VICIdial software, and telecommunications carriers. RockyDialer is not responsible for:
You are responsible for:
To the maximum extent permitted by law, RockyDialer’s total liability for any claims arising from Services or these Terms shall not exceed the amount you paid to RockyDialer during the 12 months preceding the claim.
RockyDialer shall not be liable for:
This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and regardless of whether RockyDialer was advised of the possibility of such damages.
Liability limitations do not apply to:
You agree to indemnify, defend, and hold harmless RockyDialer and its officers, directors, employees, and agents from:
This indemnification includes reasonable attorneys’ fees and costs.
Your subscription to RockyDialer Services continues until terminated by either party according to these Terms.
You may terminate your subscription at any time by:
Cancellation takes effect at the end of the current billing cycle. You remain responsible for fees through the cancellation effective date. No refunds are provided for partial billing periods unless required by law.
RockyDialer may suspend or terminate your Account immediately for:
RockyDialer will provide notice before termination when practical, except for serious violations requiring immediate action.
Upon termination:
Upon termination, you have 30 days to export data from your Account. After this period, RockyDialer may permanently delete Account data. You are responsible for exporting data before termination or during the 30-day period.
Sections regarding payment obligations, intellectual property, limitations of liability, indemnification, and dispute resolution survive Account termination.
These Terms are governed by the laws of the State of South Dakota, United States, without regard to conflict of law provisions.
Before filing legal action, parties agree to attempt informal dispute resolution. Contact RockyDialer at sales@rockydialer.com to initiate informal resolution. Parties will negotiate in good faith for 30 days before pursuing formal legal action.
Any legal action or proceeding arising under these Terms shall be brought exclusively in courts located in Watertown, South Dakota, or federal courts with jurisdiction over that location. Both parties consent to personal jurisdiction and venue in these courts.
Claims must be filed within one year from when the claim arose. Claims filed after one year are permanently barred.
These Terms of Service constitute the entire agreement between you and RockyDialer regarding Services. These Terms supersede all prior agreements, understandings, and communications regarding Services.
RockyDialer may amend these Terms at any time by posting updated Terms on the website. Continued Service use after amendments take effect constitutes acceptance of updated Terms.
If any provision of these Terms is found unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary. All other provisions remain in full force and effect.
RockyDialer’s failure to enforce any provision of these Terms does not constitute waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by RockyDialer.
You may not assign or transfer these Terms or your Account to any third party without RockyDialer’s prior written consent. RockyDialer may assign these Terms to any affiliate or successor entity.
RockyDialer is not liable for delays or failures in performance resulting from circumstances beyond reasonable control, including:
The parties are independent contractors. These Terms do not create partnership, joint venture, agency, or employment relationship between parties.
These Terms do not confer any rights or remedies upon any person or entity other than the parties and their permitted successors and assigns.
These Terms are prepared in English. Any translation is provided for convenience only. In case of conflict between English version and translation, the English version prevails.
All notices to RockyDialer under these Terms must be sent to:
Email: sales@rockydialer.com
Physical Mail:
RockyDialer
25 FIRST AVE. SW STE A
WATERTOWN, SD 57201
United States
RockyDialer will send notices to the email address associated with your Account. You must maintain current, accurate email information in your Account.
Notices are effective:
Questions about these Terms of Service should be directed to RockyDialer:
RockyDialer
25 FIRST AVE. SW STE A
WATERTOWN, SD 57201
United States
Email: sales@rockydialer.com
Phone: +1 (205) 555-0100
Support Hours: 24/7 through live chat, email, and phone
For service information, technical support, or general inquiries, contact RockyDialer through any of the above channels.
Last Updated: October 25, 2025
By using RockyDialer Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
